TierPoint (TierPoint Nashville) Data Center

TierPoint’s Nashville data center, located in Franklin, Tennessee, is a premier facility designed to support the complex infrastructure needs of modern enterprise customers. As the only facility in the state to hold both Uptime Institute Tier III certification for design and construction and LEED Gold certification, it stands as a benchmark for high availability and environmental sustainability. By leveraging a nationwide IP network, the center provides a holistic suite of services including private and multitenant cloud pods, managed IT services, and high-density colocation, all backed by 24/7 onsite technical expertise.

The facility is engineered to withstand extreme environmental threats, featuring a hardened shell rated for 149 MPH winds, Class 4 hurricanes, and EF3 tornadoes. Situated approximately 700 feet above sea level, it remains safely outside major flood zones, ensuring that critical IT systems remain operational during natural disasters. Inside, the data center utilizes a 10,000 sq. ft. column-free raised floor, expandable by an additional 26,000 sq. ft. of whitespace, to provide maximum flexibility for customized rack layouts, private cages, and dedicated suites.

Reliability is anchored by a true 2N UPS system and a fully redundant A-side and B-side power distribution design. In the event of a utility failure, the facility relies on two 2,250kW Kohler generators capable of maintaining operations for at least 48 hours. Thermal management is handled by an N+1 redundant cooling system, which ensures optimal performance even at full capacity. This robust infrastructure allows TierPoint to offer a 100% uptime SLA, guaranteeing that mission-critical applications remain accessible at all times.

Physical security at the Nashville site is managed through a multi-layered approach that includes 24/7/365 onsite security personnel and continuous CCTV surveillance. Entry to sensitive areas is strictly regulated via a double mantrap system, card access control, and biometric identity verification. To protect hardware from fire hazards, the facility is equipped with a dry-pipe pre-action sprinkler system integrated with VESDA, providing the earliest possible warning of potential fire risks.

To meet the rigorous requirements of highly regulated industries, the data center undergoes annual independent audits across a wide spectrum of standards. These include SOC 1 Type II, SOC 2 Type II, HIPAA, PCI-DSS 4.0, GLBA, and NIST 800-53. The facility is also ISO 27001 certified and registered under ITAR and the EU US Data Privacy Framework. This comprehensive compliance posture ensures that organizations in healthcare, finance, and government sectors can host their data with complete confidence in its legal and physical integrity.

The data center serves as a carrier-neutral hub, providing low-latency access to a wide variety of peering networks and major internet service providers. This connectivity is essential for the facility’s Business Continuity and Disaster Recovery solutions, which include specialized seating for displaced staff during emergencies. By integrating diverse recovery options such as DRaaS and offsite backup with a high-performance network, TierPoint empowers businesses to maintain seamless operations and avoid the catastrophic failure often associated with unmanaged data loss.